Report Overview:
The following report titled “Middle East & Africa Communications Platform as a Service (CPaaS) Market: By Services (Professional Services, Managed Services), By Communication Channels (Outbound Voice Calls, Inbound Call Routing, SMS, Multimedia and Video Messaging, Others) and other forecast 2023-2028” provides a comprehensive analysis of the market, focusing on key details such as market size, growth trends, determinants of growth, segments covered, and the role of leading players in the industry.
Middle East & Africa Communications Platform as a Service (CPaaS) Market Summary
The Middle East & Africa Communications Platform as a Service (CPaaS) Market is projected to grow at a CAGR of around 20.47% during the forecast period, i.e., 2023-28. The growing popularity of chatbots & surging demand for real-time communication by different enterprises have created an efficient forum for the market to flourish across the globe during the historical period. Moreover, the year 2020 marked a significant turning point for the vendors in the region due to the tremendous surge in demand resulting from the rapid digitalization of both B2B & B2C service delivery channels, which was largely driven by the COVID-19 pandemic.
Report Coverage & Details
- Forecast Period: 2023–2028
- Base Year: 2022
- CAGR: 20.47%
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Middle East & Africa Communications Platform as a Service (CPaaS) Market Trend:
The use of Direct Inward Dialing (DID) is a new trend among business establishments in the Middle East as it provides a modern & efficient solution for managing communication needs. DID enables customers to reach the person or department they need directly without having to go through a switchboard or operator. This can improve the customer experience by reducing wait times & providing more personalized service. Owing to this, Emirates Airlines, Dubai Electricity, Oman Arab Bank, etc., have adopted DID to improve their customer care services.
Segmentation Analysis: Middle East & Africa Communications Platform as a Service (CPaaS) Market
By Services
- Professional Services
- Integration & Implementation
- Technical support
- Consulting
- Support & Maintenance
- Others
- Managed Services
- Hosting services
- Managed Communication Services
- Others
By Communication Channels
- Outbound Voice Calls
- Inbound Call Routing
- SMS
- Multimedia and Video Messaging
- Others (Social Media Messaging, Number Masking, WebRTC-based Calling, etc.)
By Enterprise Size
- Small and Medium Scale Enterprise
- Large Scale Enterprise
By End User
- Healthcare
- E-commerce and Retail
- IT and Telecom
- BFSI
- Hospitality
- Others (Media & Entertainment, Manufacturing, etc.)
By Country
- UAE
- Saudi Arabia
- Qatar
- Israel
- Pakistan
- Turkey
- Others
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Region: The UAE Holds a Major Market Share
Among all regions globally, The UAE is anticipated to dominate the Quinoa Seeds Market with the largest share during 2023-28.
Leading Players Analysis: Middle East & Africa Communications Platform as a Service (CPaaS) Market
The report provides detailed analysis of key players in the Middle East & Africa Communications Platform as a Service (CPaaS) market, highlighting their strategies and competitive scenario.
- Infobip
- RouteSms Solutions FZE
- CM.com
- Telesign Corporation
- Unifonic Inc.
- Ericsson (Vonage)
- Telestax
- Kandy Communications LLC
- Karix Mobile Private Limited
- CEQUENS
- Twilio
- CometChat
- Others
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